Senior UX Researcher

March 31, 2022

Location

Seattle

Tactile is a product and UX design firm specializing in design solutions for trusted professionals. We believe great tools cultivate meaningful experiences that can improve our working and living conditions. We’re guided by the principle that functional should also be beautiful and enjoyable.

For over 15 years, we’ve relied on building trust and collaborative relationships with our clients. When you start with a foundation of empathy, every project ends with a product that works for everyone. It’s the diversity of our employees’ ideas and experiences that inspires innovation in design. Tactile is made up of an exceptional group of people, spanning user experience, visual design, industrial design, and mechanical engineering. We look at product design holistically, knowing that a product isn’t just another project. It’s where intent and relevance intersect in order to solve real-world problems. Designers at Tactile find balance in usability, delight, and feasibility—it’s there that solutions to complex problems come to life. We work on a wide spectrum of exciting and challenging projects that allow our designers to gain new experiences, learn, and advance their craft. You will also be asked to collaborate with cross-disciplinary teams from idea to conception in a more traditional industrial design sense as well.

As a Senior UX Researcher (Full-Time) at Tactile, you will have the opportunity to collaborate with cross-disciplinary teams from idea to conception, with design at its core. Through research and strategy, you’ll create sought-after digital products and experiences that matter. Working on a wide spectrum of exciting and challenging projects with the opportunity for meaningful impact, while gaining new experience and continuing to learn and advance your craft.

You Are

  • Both team-oriented and independent, in your ability to bring focus to the design of products and experiences across a wide variety of industries.
  • Excited about the opportunity to think deeply, problem solve and be a collaborative member of design-led projects.
  • Able to communicate ideas and findings effectively in presentations/meetings, adapting style and detail level across client and project needs.
  • An advocate for users, and the use of data in the design and product development process.
  • Experienced in both traditional UX and HCI design practices, as well as quantitative or qualitative tools/approaches for gathering insights from clients or users.
  • Well-versed in a wide variety of research methodologies and tasks, including early research planning, timeline management, user recruitment, interviewing, usability testing, and crafting insights into high-fidelity polished presentations.
  • Able to present research findings in a confident and clear manner with rationale for research methodologies, insights, and decisions related to any product recommendations.

You Will

  • Be responsible for managing a diverse range of work tasks and projects, including gathering and synthesizing data intended to validate project strategy and design decisions made.
  • Maintain the highest standards, with special attention given to the smallest detail. And act responsibly in the execution of these standards, while also striving to continuously improve upon them.
  • Assess changing project requirements and client needs to make necessary trade-offs and adjustments to your workflow.
  • Thoroughly and accurately document your progress and share your knowledge with others.

You Have

  • 8+ years of relevant experience working in design research within product development groups
  • BA/BS in Human Factors, HCI, Data Sciences, Industrial Design, UX Design, or related training
  • Proficiency in the development of user research and validation study plans
  • Experience running interviews, usability tests, and focus group sessions
  • Ability to synthesize research results into clear, concise, and polished deliverables
  • Excellent verbal communication and presentation skills, with impeccable attention to detail
  • Enthusiasm to adapt to diverse projects and clients, from med-tech to industrial to consumer electronics

We Are

An inclusive, open studio that runs on coffee and camaraderie. You’ll fit in great here if you’re passionate, hard-working, and don’t take yourself too seriously. Learn more about us at www.tactileinc.com.

If you’re interested in becoming a part of the Tactile team, click APPLY or email us at work@tactileinc.com including your cover letter, resume, and a link to your work.