Last week, we began collaborating with a new client on their first foray into hardware development. They have a very well–respected name in the interactive space, synonymous with quality. Of course, they want their first physical product to authentically represent their high–end brand. Which led to a conversation about what, exactly, does it mean for a product to be premium?

For this particular device, we might indicate premium status with a high price point, luxe materials or thoughtful features (or some combination thereof). Our key question here is, what would this client’s hyper–loyal users consider premium? Our client already has deep knowledge about their customers’ behaviors. With the addition of research, testing, and iteration, we can help them gain a fuller picture of the physical product experience that will meet or exceed their customers’ expectations. Our client will likely have to make a few tough choices about what’s feasible in this first endeavor. In the end, though, the customer will pick up this beautiful, top–quality new product and immediately feel it was created just for them—because it was.